Apoi88 Privacy Policy – Your Data Protection

01 Introduction and Scope of This Policy

Welcome to the apoi88 Privacy Policy page. This document is an agreement that outlines our commitment to protecting your personal information as a user of our platform. This policy applies to all services provided by apoi88, including the official website, online gaming platform, and all our communication channels.

We understand that your trust is our most valuable asset. That is why we take a transparent and responsible approach to managing every piece of information you share with us. By continuing to use the apoi88 platform, you agree to the terms set out in this Privacy Policy.

We only collect data that is strictly necessary to deliver quality services to you. No data is collected excessively or for purposes unrelated to our platform's operations. Every decision regarding your data is made with your interests and safety as an apoi88 member as the top priority.

02 Types of Personal Data We Collect

Alors88 collects several categories of information to enable us to provide a secure, legitimate, and high-quality service to all members. Below is a detailed explanation of the data we collect:

Registration Data

When you register an account, we collect basic information such as your full name, email address, phone number, date of birth and state of residence. This information is required to verify your identity and ensure you meet our platform's minimum age requirement.

Identity Verification Data (KYC)

To meet legal compliance requirements and prevent fraud, we may request identity verification documents such as a copy of your MyKad, passport, or driving licence, as well as a bank statement or utility bill as proof of your current address.

Financial Transaction Data

Every deposit and withdrawal you make is recorded, including the amount, payment method, date, and transaction status. Your bank account number or e-wallet details are stored in a secure format to facilitate your fund withdrawals.

Gaming Activity Data

We retain records of your gaming history, including game types played, wagering amounts, wins, and losses. This data is used to provide account statements, detect suspicious activity, and meet regulatory requirements.

03 How We Use Your Data

Every piece of data we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which your personal data is used on the Alors88 platform:

• Account Management: Creating, verifying, and maintaining your member account so you can access all platform services seamlessly.
• Transaction processing: Processing all deposits, withdrawals, and fund transfers quickly and securely through local Malaysian payment methods.
• Fraud prevention: Detecting and blocking any suspicious activity, including unauthorised access, multiple account usage, and money laundering attempts.
• Legal compliance: Fulfilling reporting obligations to the relevant regulatory authorities in accordance with applicable laws.
• Service improvement: Analysing usage patterns in aggregate (not at an individual level) to improve platform quality, add new features, and optimise the user experience.
• Service communications: Sending important notifications related to your account, security updates, transaction confirmations, and promotional information you have agreed to receive.
• Customer support: Resolving your enquiries, complaints, and support requests more efficiently using stored interaction history.

04 Data Sharing and Disclosure

Apoi88 firmly upholds the principle that your data is never for sale or arbitrary distribution. However, there are limited situations where we need to share certain information with trusted external parties:

Third-Party Service Providers

We work with service providers who help us operate the platform, including payment gateway providers, licensed gaming software providers, and cloud service providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

Authorities and Regulatory Bodies

We comply with all valid court orders, law enforcement authority requests, and reporting requirements from relevant gambling regulatory bodies. Disclosure in this context is a legal obligation, not a matter of choice.

What We Do NOT Do

• We do not sell your personal data to advertisers or data brokers.
• We do not share your full profile with third parties for marketing purposes.
• We do not transfer your data to countries lacking adequate privacy protections without additional safeguards in place.

05 Data Security and Protection

The security of your data is a responsibility we take extremely seriously. apoi88 implements multiple layers of technical and organisational security controls to protect your personal information from unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All communications between your browser and our servers are encrypted using the latest TLS protocol, which cannot be intercepted.
• Data-at-rest encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted at rest.
• Multi-factor access control: Access to our internal systems requires multi-factor authentication and is granted only to staff who need it, in accordance with the principle of least privilege.
• 24/7 Monitoring: Our systems are continuously monitored by our cybersecurity team to detect any abnormal activity.
• Regular security audits: We conduct regular penetration testing and security audits carried out by accredited independent parties.
• Incident Management: We have established incident response procedures to address any data breach quickly and effectively.

06 Cookies and Tracking Technologies

Alors88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our website — the most frequently visited pages, time spent, and any errors encountered — to help us improve the platform.
• Functional Cookies: Saving your preferences such as preferred language, display settings, and login information (if you choose to be remembered) for a more comfortable experience.
• Analytics Cookies: Used in aggregate and anonymised form to understand platform usage patterns for continuous improvement.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the Alors88 platform.

07 Your Rights as a Data Subject

As an Alors88 member and data subject, you have certain rights regarding your personal information under applicable data protection laws. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request within 30 business days.

08 Data Retention Period

Alors88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are general guidelines for our data retention periods:

• Active account data: Retained for the duration of your active account plus 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering legal requirements.
• KYC documents: Retained for the duration of the active account period and at least 5 years after account closure.
• Customer support communication logs: Retained for 3 years for reference and service quality improvement purposes.
• Cookie and session data: Active sessions expire automatically after a period of inactivity; persistent cookies have a set lifespan of between 30 days and 1 year.

Once the specified retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to your identity.

09 Children's Privacy

The Alors88 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we find that we have collected data from a minor without proper age verification, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered an account on our platform, please contact our team immediately.

10 Amendments to Privacy Policy

Alors88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All changes will be posted on this page with a new "Updated" date.

For significant changes affecting how we use your data, we will endeavour to notify you via in-platform notifications or your registered email at least 14 days before the changes take effect, where possible. Continued use of the platform after the amendment date will be considered acceptance of the updated terms.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Privacy Email: [email protected] — response within 3 business days.
• FAQ: Visit FAQ page for answers to the most frequently asked questions.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body in your jurisdiction.